“𝗧𝗵𝗲 𝗥𝗼𝗹𝗲 𝗼𝗳 𝗣𝗿𝗼𝗰𝘂𝗿𝗲𝗺𝗲𝗻𝘁 𝗶𝗻 𝗖𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝗠𝗲𝗺𝗼𝗿𝗮𝗯𝗹𝗲 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝗶𝗻 𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆”

When we think of hospitality, the first image that usually comes to mind is that of a cozy room, impeccable service, or an unforgettable dinner. However, behind every detail that delights the guest, there is a strategic area that often works quietly in the background: Procurement. Far beyond negotiating prices or ensuring supply, Procurement’s mission is to curate experiences, transforming each guest interaction into something truly memorable.

Let us highlight some of the most relevant roles of Procurement in hospitality:

💎𝗘𝗻𝘀𝘂𝗿𝗶𝗻𝗴 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝗰𝘆 – Through the careful curation of high-standard suppliers, Procurement carries out thorough due diligence, evaluates certifications, and ensures that every partner produces and operates in compliance with the regulations and quality standards required in each country of supply.

 A clear example is wooden furniture, which must present certifications such as FSC® (Forest Stewardship Council), SCS (Scientific Certification Systems), and/or PEFC™ (Programme for the Endorsement of Forest Certification), among others.

👑 𝗖𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗲𝘅𝗰𝗹𝘂𝘀𝗶𝘃𝗶𝘁𝘆 - The pursuit of tailor-made solutions that reflect the unique identity of each brand, reinforcing its positioning and providing differentiated experiences.

🌲 𝗦𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝘄𝗶𝘁𝗵 𝗽𝘂𝗿𝗽𝗼𝘀𝗲 – The integration of ESG practices, increasingly valued by guests, conveys a sense of responsibility and commitment to the environment. This approach not only generates recognition but also directly enhances the guest experience, as they perceive environmental awareness as part of their stay.

👫𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀 – Clearly, objectively, and even creatively communicating the concept of each project to suppliers, enabling them to deeply understand the brand’s DNA. This allows them to actively collaborate in creating exclusive experiences capable of generating emotional memories for every guest.

𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁𝗶𝗮𝘁𝗶𝗼𝗻 – Acting proactively by participating in trade fairs, events, and curated exhibitions that provide opportunities to connect with new suppliers and access innovative products, materials, and technologies. This expands the portfolio of solutions and increases the ability to pleasantly surprise guests with each visit.

In hospitality, every detail matters. Procurement has the power to transform backstage choices into experiences that remain in the guest’s memory. After all, it is not only about acquiring products or services, but about creating value, reflecting brand identity, and delighting people. 💜 

#Procurement #StrategicSourcing #SupplyChain #HospitalityIndustry #GlobalHospitality #CustomerExperience #GuestExperience #FCS #SCS #PEFC

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